IT Support Specialist II (Tier 2)

Job overview

The IT Support Specialist II (Tier 2) role is based in Lewisville, TX, with remote and occasional on-site support. Compensation is $55,000–$75,000 per year. The position supports StoneGate Senior Living’s IT environment and serves as the primary escalation point for Tier 1 support. The specialist resolves advanced technical issues across cloud services, endpoints, and business applications while documenting solutions and improving support processes. The role also mentors Tier 1 technicians and participates in an on-call rotation for critical incidents.

What you'll do

• Provide Tier 2 support and resolve escalated incidents
• troubleshoot Windows devices, printers, VoIP, and business applications
• administer Microsoft 365, Entra ID, Intune, and Google Admin Console
• manage accounts, security groups, licensing, access policies, and MFA
• manage endpoint provisioning, deployment, replacement, and retirement
• perform maintenance, updates, patch management, and compliance monitoring
• troubleshoot authentication, enrollment, connectivity, and cloud-service issues
• document work in Matrix42
• provide remote and occasional on-site support
• collaborate with vendors and internal teams
• contribute to knowledge base and process improvement
• mentor Tier 1 technicians
• participate in an on-call rotation.

What we're looking for

Skills & competencies

it support specialist ii

tier 2

lewisville tx

stonegate senior living

$55,000–$75,000/year

microsoft 365

microsoft entra id

microsoft intune

windows 10/11

google admin console

endpoint management

healthcare it

on-call rotation

Work arrangement

• Weekend coverage required

Why this role

Primary escalation point for Tier 1 support; includes an on-call rotation for critical support incidents.

About the employer

Stonegate Senior Living is hiring for this role. Industry: Assisted Living Facilities for the Elderly. Sector: 62.