Customer Service Representative

Job overview

Compensation is $25–$30 per hour. The Customer Service Representative role is onsite in Frankfort, IL; hybrid options may be available. as a numeric amount; the posting says pay is competitive and based on experience. Calisota Parts is a precision manufacturing company serving industrial and commercial customers nationwide. The representative serves as a primary customer contact, handling orders and inquiries while coordinating with production, purchasing, quality, and shipping. The role helps maintain accurate order information and customer records and resolves issues to support reliable manufacturing operations and customer service.

What you'll do

• Respond to customer inquiries by phone and email
• enter orders and verify purchase order details
• provide lead times, order updates, and shipping notifications
• coordinate with internal teams to resolve issues
• prepare order confirmations, basic quotes, and documentation
• answer part-status and inventory questions
• maintain digital records and communication history
• escalate concerns and nonconformance issues
• support office and administrative duties.

What we're looking for

Skills & competencies

customer service representative

manufacturing customer service

order entry

customer accounts

production coordination

erp systems preferred

frankfort il

calisota parts

flexible hours

hybrid options may be available

training provided

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid time off and holidays
• training
• growth opportunities
• supportive team culture.

Why this role

Flexible hours are available; hybrid options may be available; training provided.

About the employer

Calisota Parts LLC is hiring for this role. Industry: Machine Shops. Sector: 33.