Fraud Call Center Representative

Job overview

The Fraud Call Center Representative is an onsite role based in Von Ormy, TX. Compensation is not specified in the listing, and this position supports the customer service department for Conduent State & Local Solutions, Inc. This role exists to provide high-quality support by handling inbound customer calls, resolving inquiries, and ensuring a positive experience while meeting performance metrics in a fast-paced environment.

What you'll do

• Provide professional customer service support via inbound calls
• Handle high-volume call center interactions efficiently and accurately
• Resolve customer inquiries, issues, and complaints in a timely manner
• Maintain accurate records through data entry and system updates
• Follow company processes, compliance standards, and quality guidelines
• Meet productivity, attendance, and performance metrics
• Collaborate with team members to improve customer satisfaction.

What we're looking for

Skills & competencies

full-time

day shift

von ormy tx

conduent

customer service

call center

onsite

no on-call

no degree required

new grad eligible

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision benefits from day one
• Paid time off and holidays
• Paid training
• Career growth opportunities.

Why this role

Monthly incentive opportunity of up to $350 after training; Benefits from day one; Paid training provided.

About the employer

Conduent State & Local Solutions, Inc is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.