Service Concierge

Job overview

The Service Concierge role is onsite in West Palm Beach, FL, with annual cash compensation of $65,000–$70,000, including base pay and performance bonuses. Foreign Affairs Auto is an independent repair shop serving European vehicles and describes its service team as having high customer ratings in South Florida. The concierge manages customer communications and vehicle check-ins, books appointments, follows up on declined services and warranty claims, and supports Service Advisors to provide a smooth customer experience and vehicle handoff.

What you'll do

• Handle incoming calls and convert inquiries into appointments
• manage texts and customer status updates
• perform vehicle check-in inspections with photos, mileage, and condition
• follow up on declined services
• submit and track extended warranty claims
• back up Service Advisors
• coordinate vehicle delivery and transportation logistics.

What we're looking for

Skills & competencies

service concierge

west palm beach fl

foreign affairs auto

full-time

monday–friday

8 a.m.–5 p.m.

no weekend hours

customer service

vehicle check-in

warranty claims

service advisor growth

$65k–$70k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Company-paid health insurance
• paid vacation and holidays
• ongoing personal and professional development training
• 21 paid days off annually
• 401(k) match is included in the stated total rewards package.

Why this role

The posting states Monday–Friday, 8 a.m.–5 p.m., with no weekend hours, and describes a growth path to Service Advisor. It lists 21 paid days off annually.

About the employer

Foreign Affairs Auto is hiring for this role. Industry: General Automotive Repair. Sector: 81.