IT Support Technician

Job overview

The IT Support Technician role is onsite in Oklahoma City, OK. Compensation is not specified. The technician supports Locke Supply Co associates with desktop-computing issues and business applications. The role serves as an initial help desk contact, documenting, troubleshooting, resolving, or escalating incidents and keeping users informed. It also supports onboarding, software configuration, connectivity, and internal technology projects so associates can use company systems effectively.

What you'll do

• Answer help desk calls
• create support tickets for phone and email issues
• gather information and resolve or escalate tickets
• use existing documentation and procedures
• follow up with users
• support ERP and other business applications
• assist with new-hire equipment and account setup
• install or configure software
• troubleshoot email and internet connectivity
• assist with special projects and user moves involving IT assets.

What we're looking for

Skills & competencies

it support technician

locke supply co

oklahoma city ok

help desk

desktop support

windows 7–11

office 365

active directory

erp support

ticketing

user onboarding

occasional evening and weekend work

Work arrangement

• Weekend coverage required

Why this role

The posting requires 2+ years of IT help desk experience and lists an associate degree or equivalent experience and several entry-level certifications as preferred. Occasional evening and weekend work may be required.

About the employer

Locke Supply Co is hiring for this role. Industry: Stationery and Office Supplies Merchant Wholesalers. Sector: 42.