Desktop Support Technician

Job overview

The Desktop Support Technician role is onsite in Cookeville, TN. Compensation is not specified. The technician supports an end-user computing environment for the client served by F2Onsite. The role keeps users’ technology working through troubleshooting, repair, installation, and desk-side support for computers and related equipment. Clear communication about service timing and repair status helps meet customer service expectations and maintain operational support.

What you'll do

• Troubleshoot and repair PCs, desktops, laptops, tablets, and printers
• support client-identified VIPs
• install new PC equipment and perform desk-side support
• complete install, move, add, or change activities
• communicate arrival times, repair estimates, and status to users and service desk personnel
• follow documented service policies and procedures.

What we're looking for

Skills & competencies

desktop support technician

cookeville tn

f2onsite

mac support

end-user computing

desktop support

pc repair

laptop support

printer support

desk-side support

imac activities

customer service

technical school or equivalent experience

full-time

Work arrangement

• Weekend coverage required

Why this role

The client site has Mac devices, and Mac experience is required. Must own a basic repair kit and be able to lift or move computer equipment up to 50 pounds.

About the employer

F2Onsite is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.