Team Lead, Automotive Customer Service

Job overview

The Team Lead, Automotive Customer Service role is onsite in Fort Lauderdale, FL. Compensation is not specified. The role supports Bosch Service Solutions’ customer service team in the automotive sector, which provides customer assistance and emergency support by phone. The team lead combines performance and people management to maintain service quality and operational results. The role monitors daily performance, manages queues and resources, coaches service experts, and supports continuous improvement and administrative processes.

What you'll do

• Serve as an operational customer contact for service matters
• analyze daily performance and initiate intraday actions to improve KPIs
• monitor productivity
• register complaints
• manage queues, resources, and workload priorities
• implement and monitor quality assurance
• coach staff
• use data analytics to identify trends
• support continuous improvement
• perform scheduling and payroll tasks
• participate in recruitment and planning meetings
• act as proxy for the Product Team Leader and Trainer.

What we're looking for

Skills & competencies

team lead

automotive customer service

customer experience

phone support

emergency support

performance management

people management

queue management

quality assurance

fort lauderdale fl

bosch service solutions

Work arrangement

• Weekend coverage required

Why this role

The posting requests four years of experience as a team lead in a shared service center and English proficiency at B2+/C1 level.

About the employer

Bosch Group is hiring for this role. Industry: All Other Support Services. Sector: 56.