Healthcare Customer Service Coordinator

Job overview

The Healthcare Customer Service Coordinator role is onsite in Littleton, CO. Compensation is $22–$24 per hour. The coordinator supports patients and clients contacting IVI RMA, a network of fertility clinics. The role manages inquiries, provides accurate practice information, schedules appointments, documents communications, and routes medical questions or unresolved concerns to the appropriate team members.

What you'll do

• Manage inbound calls and portal inquiries
• research and answer client questions
• explain company offerings and policies
• resolve or escalate issues
• route medical questions to medical professionals
• schedule appointments
• follow communication scripts
• document interactions
• and maintain customer records and call center data.

What we're looking for

Skills & competencies

healthcare customer service

call center

patient inquiries

fertility care

appointment scheduling

littleton co

ivi rma north america

medical terminology

data entry

$22–$24/hour

full-time benefits package

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance options
• paid time off and 8+ paid holidays
• company-paid life insurance, long-term disability, and AD&D
• flexible spending accounts
• employee assistance program
• 401(k)
• optional benefits.

Why this role

The posting describes this as an evergreen position and says candidates may be reviewed for future opportunities even when there is no immediate opening.

About the employer

IVI RMA North America is hiring for this role. Industry: Offices of Physicians (except Mental Health Specialists). Sector: 62.