Client Concierge – Sales & Intake

Job overview

The Client Concierge – Sales & Intake role is onsite in Orlando, FL. Pay is $18–$23 per hour. The position supports the Law Office of Erin Morse, a boutique family law firm focused on legal representation and a client-first experience. The concierge manages prospective-client intake and helps convert qualified leads into paid consultations and appointments. By combining empathetic communication, follow-up, and administrative coordination, the role contributes directly to the firm’s client service and business growth.

What you'll do

• Answer incoming calls and guide leads toward paid consultations using firm scripts and intake systems
• schedule appointments
• manage and route the administrative email inbox
• open and close client files
• review calendars and send reminders
• support legal and administrative staff with scanning, filing, document preparation, and front-desk coverage
• greet walk-ins and maintain an organized office
• support attorneys and leadership.

What we're looking for

Skills & competencies

client concierge

sales & intake

orlando fl

law office of erin morse

family law

client intake

lead conversion

paid consultations

appointment scheduling

crm

$18–$23/hr

full-time

in-person

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with employer match, paid time off, paid holidays, immediate bonus eligibility, and health benefits.

Why this role

The posting describes this as a revenue-driving sales and client-conversion role, not a traditional receptionist position. Experience in legal, medical, or professional services is preferred, and the firm will train the right candidate. Bilingual English/Spanish skills are a plus.

About the employer

Law Office of Erin Morse is hiring for this role. Industry: Offices of Lawyers. Sector: 54.