Onboarding Specialist, IT

Job overview

The Onboarding Specialist, IT is an onsite, full-time position at Westmark Enterprises’ home office in Dubuque, IA. The stated pay is $17.50 per hour. The role supports new customers beginning to use digital products for Westmark’s affiliated companies, including Kendall Hunt Publishing. The specialist helps customers get products configured and integrated, provides early implementation support and training, and tests new browser or operating-system releases. The work prepares customers for successful product use and a smooth transition to the technical support team.

What you'll do

• Assist with setup of new products, including LTI integrations and customer-preference configuration
• support customers during early implementation and transition them to the Tech Support team
• perform quality assurance and test newly released browsers or operating systems
• create product documentation
• host training sessions and webinars via Zoom.

What we're looking for

Skills & competencies

onboarding specialist

dubuque ia

westmark enterprises

it

customer onboarding

digital products

lti integrations

implementation support

quality assurance

product training

webinars

$17.50/hour

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• company-paid life insurance
• short- and long-term disability
• 401(k) match and profit sharing
• 15 days of PTO at hire
• paid holidays
• scholarship and tuition reimbursement.

Why this role

Requires an associate degree or equivalent, six months to one year of related experience or training, or a combination. Benefits include insurance, 401(k) match and profit sharing, PTO, paid holidays, and tuition support.

About the employer

Westmark Enterprises is hiring for this role. Industry: Office Administrative Services. Sector: 56.