Customer Experience Specialist — The Richmond Apartments

Job overview

The Customer Experience Specialist role is an onsite, full-time position in Millcreek, UT. Compensation is not specified; the posting describes competitive base pay and a quarterly bonus structure. The role supports The Richmond Apartments and Cottonwood Residential’s goal of creating an exceptional customer experience through service and innovation. The specialist helps residents feel at home and assists prospective residents with apartment searches. The work includes responding to inquiries, preparing apartments for showings and move-ins, checking community spaces, sharing apartment information, supporting events and social media marketing, organizing packages, and maintaining community communications and vendor relationships.

What you'll do

• Greet prospects, residents, and vendors
• respond to inquiries by phone, email, and text
• answer property calls and record details
• prepare apartments for showings and move-ins
• inspect buildings, amenities, and vacant apartments
• explain pricing and availability
• assist with community events and social media marketing
• organize packages
• maintain community communications and vendor relationships.

What we're looking for

Skills & competencies

full-time

customer experience specialist

millcreek ut

cottonwood residential

the richmond apartments

resident services

apartment leasing support

customer inquiries

community events

flexible schedule

evening hours

quarterly bonus

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, dental, life, and disability benefits
• 401(k) and HSA company match
• paid time off
• paid holidays.

Why this role

The posting requires a flexible schedule that includes weekends and evening hours and describes room to grow into management positions.

About the employer

Cottonwood Residential is hiring for this role. Industry: Residential Property Managers. Sector: 53.