Customer Service Representative

Job overview

The Customer Service Representative works onsite in Orlando, FL. Compensation is not specified. The role joins Titan Motorsports’ sales team and serves as a first point of contact for customers worldwide. The representative handles complex inbound customer inquiries and related correspondence, using company tools to track and resolve issues. The role gathers information, assesses customer needs, provides relevant education, and works to resolve questions accurately and promptly.

What you'll do

• Handle high-volume, complex inbound calls and may respond through email, fax, or written correspondence
• use company tools to track and resolve customer issues
• gather information, assess and fulfill caller needs, and provide customer education
• apply automotive knowledge and Microsoft Office tools.

What we're looking for

Skills & competencies

customer service representative

customer support

inbound calls

issue resolution

automotive performance

motorsport

automotive parts

microsoft office

orlando fl

titan motor sports

Work arrangement

• Weekend coverage required

Why this role

The posting asks for at least one year of customer service experience and 3+ years of hands-on automotive performance or motorsport industry experience; familiarity with automotive parts and manufacturers.

About the employer

Titan Motor Sports is hiring for this role. Industry: All Other Automotive Repair and Maintenance. Sector: 81.