Senior Account Manager, Fulfillment

Job overview

The Senior Account Manager, Fulfillment role is onsite in Chicago, IL, and pays $84,000–$105,000 per year in base salary. Flexport provides technology-enabled global commerce and fulfillment services to merchants and businesses. The role serves as a strategic liaison between merchants and internal teams, supporting retention, satisfaction, and sustainable growth. It develops account strategies, identifies expansion opportunities, and coordinates cross-functional work to improve client outcomes and fulfillment services.

What you'll do

• Lead strategic relationships with significant accounts
• develop account plans aligned with client and company goals
• serve as the primary merchant contact and advocate
• lead initiatives to improve client supply chain operations
• identify expansion and new service opportunities
• track account health and performance
• lead strategic reviews and risk mitigation
• coordinate cross-functional projects with product, operations, sales, and other teams
• mentor junior team members.

What we're looking for

Skills & competencies

senior account manager

fulfillment

account management

merchant success

client retention

supply chain

logistics

strategic accounts

chicago il

flexport

$84k–$105k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Bonus, equity, medical and dental benefits, and flexible time off.

Why this role

The posting seeks 8+ years of account management or client success experience and experience managing a substantial book of business ($25M+). Total rewards include bonus, equity, medical, dental, and flexible time off.

About the employer

Flexport is hiring for this role. Industry: Freight Transportation Arrangement. Sector: 48.