Customer Service Representative, Plumbing Services

Job overview

The Customer Service Representative role is onsite in Carson City, NV, and pays $17 per hour. Bighorn Plumbing’s stated mission is to raise the standard in plumbing through exceptional people and unmatched service. The representative handles customer calls and service requests, schedules appointments, records information in ServiceTitan, and coordinates communication between customers and field teams. The role supports a reliable, professional customer experience from initial contact through follow-up.

What you'll do

• Answer inbound calls
• book and schedule service appointments
• make outbound and follow-up calls
• enter and maintain customer and job information in ServiceTitan
• document conversations
• coordinate scheduling and communication with field teams
• follow up on leads
• assist with customer questions and concerns
• complete assigned office and customer-service tasks.

What we're looking for

Skills & competencies

customer service representative

plumbing services

servicetitan

inbound calls

appointment scheduling

customer follow-up

data entry

carson city nv

bighorn plumbing

$17/hour

part-time

full-time

Work arrangement

• Weekend coverage required

Why this role

ServiceTitan experience is required; the posting describes part-time and full-time opportunities.

About the employer

Bighorn Plumbing is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.