BC Call Center Representative - Pensacola
Employment type
Full-time
Work setting
On-site
Location
Pensacola, FL
Schedule
Day shift
Posted
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Job overview
The BC Call Center Representative role is a hybrid position located in Pensacola, FL. Compensation is not specified for this role, which serves as the front line of support for recipients, clients, and drivers. This role exists to ensure recipients are satisfied with their delivery experience and to aid drivers in achieving 100% on-time delivery. The representative manages inquiries, documents interactions, and supports process improvement projects.
What you'll do
- Respond to inquiries via phone, email, and chat
- escalate issues
- initiate outbound calls
- monitor routes
- communicate instructions to drivers
- document interactions.
What we're looking for
- Skills & competencies
- call centercustomer supportpensacola flfull-timehybridday shiftcommunicationlogisticsdata entryno degree required
- Work arrangement
- Weekend coverage required
Benefits & perks
- Promotion opportunities and hybrid work flexibility.
Why this role
Hybrid work schedule, promotion opportunities, and temp-to-hire potential.
About the employer
Employbridge is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.
Additional details
- Industry sector
- 56
- Industry
- Telemarketing Bureaus and Other Contact Centers
- Occupation code
- 43-4051.00
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Listing ID: 3a407481-42c9-4a5d-9c82-d8c8de5761b7