Customer Service Representative

Job overview

The Customer Service Representative role is onsite in Holland, MI. Compensation is not specified. The role is the frontline contact for The Stow Company’s business partners and direct-to-consumer customers across its storage and organization brands. This position responds to inquiries, resolves issues, and supports customers through ordering, design, and delivery. It also coordinates with internal teams and business partners to help process accurate orders and maintain customer satisfaction.

What you'll do

• Respond to customers by phone, email, and electronic channels
• provide product, order, installation, and layout information
• troubleshoot complaints
• create and update closet designs
• coordinate order processing
• communicate backorders and delivery schedules
• review order details and update systems
• support information requests, credits/debits, and no-charge orders
• contribute to process improvement.

What we're looking for

Skills & competencies

customer service

holland mi

the stow company

full-time

onsite

monday–friday

partial saturday shift

customer support

order processing

closet design

delivery coordination

2–3 years experience

Work arrangement

• Weekend coverage required

Why this role

Schedule is Monday–Friday, 8:00 a.m.–5:00 p.m., with a partial Saturday shift about once every four weeks, balanced with flexible time off during the week. Requires 2–3 years of similar customer service experience.

About the employer

The Stow Company- Holland Inc is hiring for this role. Industry: Custom Architectural Woodwork and Millwork Manufacturing. Sector: 33.