Consult Coordinator

Job overview

The Consult Coordinator role is onsite in Frisco, TX. Compensation is not specified. Coker, Robb & Cannon is a family law firm, and this role is the first point of contact for potential clients. The coordinator gathers preliminary information, explains the consultation process, schedules attorney consultations, and facilitates intake and payment. By managing calls and following up on pending leads, the role helps prospective clients connect with the firm and the attorney suited to their case.

What you'll do

• Speak with prospective clients professionally and compassionately
• gather preliminary information and assess service alignment
• explain the consultation process
• schedule consultations with appropriate attorneys
• create leads and maintain intake records
• process consultation payments
• handle emotional callers empathetically
• follow up on pending leads.

What we're looking for

Skills & competencies

consult coordinator

client intake

family law

frisco tx

coker, robb & cannon

full-time

customer service

phone communication

appointment scheduling

payment processing

microsoft office

high school diploma or ged

Work arrangement

• Weekend coverage required

Why this role

Requires a high school diploma or GED and two or more years of customer service experience; legal office or family law experience is a plus but not required.

About the employer

Coker, Robb & Cannon, PC is hiring for this role. Industry: Offices of Lawyers. Sector: 54.