Communications Advocate

Job overview

The Communications Advocate role is hybrid in Golden, CO, with pay of $23–$25 per hour and three days per week onsite. On Tap Credit Union serves members in surrounding Colorado communities with financial products and services. The advocate supports current and prospective members with account and loan-related questions, transactions, and solutions. Accurate information, effective issue resolution, and relationship development help members navigate the credit union’s services and financial needs.

What you'll do

• Support current and prospective members with account and loan-related issues
• process transactions, address inquiries, and offer solutions
• provide accurate information about credit union products and services
• resolve issues during initial interactions
• use tools to guide members toward financial success
• develop member relationships.

What we're looking for

Skills & competencies

communications advocate

golden co

on tap credit union

hybrid

three days onsite

member service

credit union

account support

loan inquiries

call center experience

$23–$25/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental and vision coverage, paid time off, financial loan programs, 401(k) match, birthday holiday, clothing stipend, discounted wellness center access, and education expense support.

Why this role

Requires previous banking or credit union experience and at least one year of call center experience, preferably at a financial institution; high school degree or equivalent required. Benefits include medical, dental and vision coverage, PTO, loan programs, 401(k) match, education support, and a clothing stipend.

About the employer

On Tap Credit Union is hiring for this role. Industry: Credit Unions. Sector: 52.