Service Desk Technician

Job overview

The Service Desk Technician role is onsite in Brentwood, TN, and applicants must be local to the Nashville, TN area. Compensation is not specified; the posting describes it as competitive. The role supports Enable Ministry Partners’ IT services for church clients, helping church staff use technology in their ministry work. The technician is an initial point of contact for remote technical assistance, troubleshooting issues and explaining solutions in accessible terms. Responsive support and relationship-building help clients resolve technology problems and focus on their work.

What you'll do

• Serve as the initial contact for clients seeking remote technical assistance
• troubleshoot and resolve technology issues
• build client relationships through active listening and empathy
• use critical thinking to implement resolutions
• explain technical concepts in ways suited to clients’ skill levels
• contribute to a collaborative team.

What we're looking for

Skills & competencies

service desk technician

brentwood tn

nashville area

enable resource group

church it support

tier i–ii troubleshooting

microsoft 365

active directory

entra id

windows os

client support

3 weeks pto

Work arrangement

• Weekend coverage required

Benefits & perks

• Competitive health benefits
• three weeks of PTO and major holidays
• 401(k) with match
• growth opportunities
• work/life balance.

Why this role

Requires 1–3 years of IT support troubleshooting Tier I–II tickets or a technical bachelor’s degree; Microsoft 365, Active Directory and/or Entra ID, ticketing systems, and Windows OS knowledge required; three weeks of PTO, major holidays, 401(k) match, and growth opportunities.

About the employer

Enable Resource Group LLC is hiring for this role. Industry: Custom Computer Programming Services. Sector: 54.