Sales Coordinator / Front Office Manager

Job overview

Sales Coordinator / Front Office Manager is an onsite, full-time role in Kalamazoo, MI. Compensation is $16–$19 per hour. The position combines hotel front office leadership with sales coordination and works closely with the General Manager and Revenue Manager. The role oversees guest-facing front office operations while supporting new business, client relationships, group stays, and hotel revenue goals. It contributes to a smooth guest experience and business growth through coordinated hotel operations and sales activity.

What you'll do

• Oversee front office operations and guest service
• lead and coach front desk staff
• assist with scheduling, training, and performance management
• resolve guest concerns
• coordinate with hotel departments
• support sales plans, prospecting, appointments, local accounts, group business, and client follow-up
• maintain sales records and reports.

What we're looking for

Skills & competencies

sales coordinator

front office manager

image hotel management

kalamazoo mi

hotel operations

guest service

front desk leadership

hotel sales

group business

client relationships

$16–$19 per hour

monday–friday schedule

Work arrangement

• Weekend coverage required

Why this role

The regular schedule is Monday through Friday, 7:00 a.m.–3:00 p.m.; occasional flexibility may be required for hotel operations, group arrivals, meetings, and business needs.

About the employer

Image Hotel Management is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.