Guest Services Manager
Employment type
Full-time
Work setting
On-site
Location
Delray Beach, FL
Schedule
Day shift
Posted
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Job overview
The Guest Services Manager is an onsite role based in Delray Beach, FL. Compensation is not specified for this position, which supports the Front Office team at the Opal Grand Oceanfront Resort & Spa. This role exists to lead front office operations, including front desk, PBX, concierge, and valet services. The manager contributes to the team by ensuring high guest satisfaction scores, managing room revenue, and training personnel to provide a luxury resort experience.
What you'll do
- Oversee front desk operations, manage staff, handle guest complaints, monitor VIP arrivals, and ensure compliance with resort SOPs.
What we're looking for
- Skills & competencies
- full-timeday shiftdelray beach flguest serviceshospitalityresortmanagementfront deskluxurycustomer service
- Work arrangement
- Weekend coverage required
Benefits & perks
- Health, Dental, Vision, Life Insurance, 401(k), parking, shift meal, resort discounts
Why this role
Luxury resort environment, 5-Diamond property.
About the employer
Opal Grand Resort is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.
Additional details
- Industry sector
- 72
- Industry
- Hotels (except Casino Hotels) and Motels
- Occupation code
- 11-9081.00
You'll be redirected to the employer's application page.
Listing ID: 39fc9369-45fb-4e7b-a657-b2fad83c89c5