IT Help Desk Coordinator

Job overview

The IT Help Desk Coordinator role is onsite in Daly City, CA. Compensation is not specified. The position supports Cypress Lawn’s IT department by coordinating incoming support requests and assisting users with basic technical issues. The role helps keep IT requests moving toward resolution, maintains useful technical documentation, and supports administrative processes such as account onboarding and vendor invoice tracking. This coordination contributes to reliable day-to-day IT operations.

What you'll do

• Monitor and assign incoming help desk tickets
• provide first-level support for password resets, account lockouts, and login or access issues
• follow up on open tickets
• maintain user guides, network diagrams, asset lists, and procedures
• track vendor invoices, service contracts, and renewals
• assist with onboarding and offboarding
• support IT leadership with administrative tasks, reporting, and basic system maintenance
• maintain confidentiality and data security.

What we're looking for

Skills & competencies

it help desk coordinator

daly city ca

cypress lawn

help desk tickets

first-level it support

password resets

active directory

windows

microsoft 365

it documentation

vendor invoices

onsite

1–2 years’ experience

Work arrangement

• Weekend coverage required

Why this role

The posting accepts equivalent experience in place of a preferred associate’s degree and seeks 1–2 years of IT support or administrative coordination experience.

About the employer

Cypress Lawn is hiring for this role. Industry: Child and Youth Services. Sector: 62.