Customer Service Agent

Job overview

The Customer Service Agent role is onsite in Taunton, MA, and pays $19 per hour. Empire Auto Parts serves collision repair shops in the region, and this role is a key link to its customers. The role helps customers identify and order appropriate auto collision parts while supporting accurate fulfillment and long-term customer satisfaction. It handles inquiries, orders, returns, and issues and coordinates with warehouse, shipping, and dispatch teams.

What you'll do

• Answer customer questions about part compatibility, pricing, availability, and shipping
• process orders, returns, and exchanges
• resolve or escalate complaints
• stay informed about inventory and product updates
• coordinate with warehouse, shipping, and dispatch
• and collect customer feedback.

What we're looking for

Skills & competencies

customer service agent

taunton ma

empire auto parts

part-time

auto collision parts

customer inquiries

order processing

returns and exchanges

inventory

crm software

english and spanish

$19/hour

monday–friday

no weekends

Work arrangement

• Weekend coverage required

Benefits & perks

• Paid training
• paid sick days
• paid holidays, including one floating holiday
• weekly pay
• casual dress
• free company apparel
• free parking
• employee recognition.

Why this role

The posting states a Monday–Friday work week with no weekends and lists paid training, paid sick days, and paid holidays.

About the employer

Empire Auto Parts, LLC is hiring for this role. Industry: Automotive Parts and Accessories Retailers. Sector: 44.