Client Care Specialist

Job overview

The Client Care Specialist role is onsite in Monument, Colorado. Compensation is not specified. The position provides client-facing, administrative, and operational support to Mason Law & Planning Group’s attorneys, paralegals, and firm. The specialist helps maintain a professional and organized client experience by handling office communications, records, scheduling, and follow-up. The role supports legal staff and firm operations while managing confidential information and shifting priorities with accuracy and discretion.

What you'll do

• Provide administrative assistance to legal staff
• welcome office visitors and callers
• scan, file, upload, and organize documents and records
• manage appointments, meetings, and business travel
• field leads and help arrange initial consultations
• support after-hours education seminars and follow-up
• respond to current client calls and route legal questions to appropriate staff
• maintain public office areas
• monitor pending items and communicate updates
• use legal and data management systems and handle confidential records.

What we're looking for

Skills & competencies

client care specialist

monument co

mason law & planning group

legal administration

client support

document management

scheduling

confidential records

seminar support

office operations

health insurance

401(k) match

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, vision, dental, and life insurance
• on-site gym
• paid time off
• 401(k) with matching.

Why this role

Includes after-hours education seminar support and occasional local travel within the greater Colorado Springs area may be required.

About the employer

Mason Law & Planning Group is hiring for this role. Industry: Offices of Lawyers. Sector: 54.