Customer Service Representative – State Farm Agent Team Member

Job overview

The Customer Service Representative – State Farm Agent Team Member role is onsite in Ferndale, MI, with compensation of $40,000–$50,000 per year. Kandiss Ecton’s agency helps customers proactively protect against the unexpected and serves its community through local initiatives. This role supports the agency’s growth by resolving customer inquiries, assisting with policy changes and updates, processing claims and follow-ups, and maintaining accurate interaction records. It also coordinates with agency teammates and anticipates community members’ needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions
• establish customer relationships and coordinate with agency team members.

What we're looking for

Skills & competencies

customer service representative

state farm agent

insurance agency

policy information

policy changes

claims processing

customer records

ferndale mi

kandiss ecton - state farm agent

$40k–$50k/year

Work arrangement

• Weekend coverage required

Benefits & perks

• Group life insurance, health insurance, paid time off, 401(k), training and development, advancement opportunity, performance-based bonus, and flexible schedule.

Why this role

Health and group life insurance, paid time off, 401(k), training and development, advancement opportunities, performance-based bonus, and flexible schedule.

About the employer

Kandiss Ecton - State Farm Agent is hiring for this role. Industry: Direct Property and Casualty Insurance Carriers. Sector: 52.