Customer Experience Coordinator — Veterinary Emergency

Job overview

The Customer Experience Coordinator role is onsite in Omaha, NE. Compensation is not specified. Veterinary Emergency Group’s mission is to help people and their pets when they need it most through emergency veterinary care. The coordinator shapes the customer experience before, during, and after hospital visits by managing communications, responding empathetically to concerns, and keeping clinical staff informed. The role also handles payments and follow-up while helping customers navigate financial options and end-of-life decisions.

What you'll do

• Greet customers in person, by phone, and online
• oversee calls, emails, and texts and route urgent medical calls to a doctor
• provide personalized service and resolve concerns
• update nurses and doctors on customer needs
• guide customers on financial options and end-of-life decisions
• process payments while protecting personal and financial information
• follow up after visits
• capture special moments with permission.

What we're looking for

Skills & competencies

customer experience coordinator

veterinary emergency

customer service

pet care

omaha ne

veterinary emergency group

customer communications

payment processing

urgent medical call routing

part-time

rotating nights

weekends and holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• Learning and growth programs
• travel stipend for part-time employees ($1,000 annually for credentialed and $400 for uncredentialed employees)
• flexible schedules
• referral program
• scrubs and food at work.

Why this role

Requires two or more years of customer service experience and availability for nights, weekends, and holidays on a rotating or as-needed basis. Part-time credentialed employees receive a $1,000 annual travel stipend; part-time uncredentialed employees receive $400 annually.

About the employer

Veterinary Emergency Group (VEG) is hiring for this role. Industry: Veterinary Services. Sector: 54.