Director of Customer Experience

Job overview

The Director of Customer Experience role is listed onsite in Houston, TX, and is full-time. The stated salary range is $125,000–$155,000 per year. Keller Executive Search is recruiting for a privately owned luxury lifestyle retailer with stores and digital channels. The director establishes customer experience standards, strengthens loyalty and client relationships, and helps store teams deliver consistent service as the retailer grows. The role uses customer feedback and experience metrics to identify improvements and inform leadership.

What you'll do

• Develop customer experience standards across the retail network
• create customer loyalty and repeat-business strategies
• partner with store leaders to improve service and client engagement
• review customer feedback
• develop clienteling practices
• support service planning for new store openings
• monitor experience metrics and report findings to leadership.

What we're looking for

Skills & competencies

director of customer experience

full-time

houston tx

keller executive search

luxury retail

customer experience

clienteling

customer loyalty

store leadership

$125k–$155k

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance
• paid time off
• 401(k)
• annual performance bonus
• employee merchandise discount
• travel reimbursement.

Why this role

The posting lists medical, dental, and vision insurance, paid time off, a 401(k), annual performance bonus, employee merchandise discount, and travel reimbursement.

About the employer

Keller Executive Search is hiring for this role. Industry: Executive Search Services. Sector: 56.