Technical Support Analyst, Level II

Job overview

The Technical Support Analyst, Level II role is remote or hybrid for candidates near the Colorado or Virginia offices; the listing also identifies Portland, OR. Compensation is not specified. Tlingit Haida Tribal Business Corporation delivers mission-critical services to federal clients and supports economic opportunity for the Tlingit and Haida Tribes of Alaska. The analyst provides Level 2 end-user support, aiming to resolve issues at first contact while protecting security and documenting work accurately. The role also supports service quality through ticket ownership, escalation, knowledge management, user guidance, and coordination with specialized technical teams.

What you'll do

• Receive and triage service desk contacts
• troubleshoot Windows endpoints, Microsoft 365, identity and access, connectivity, applications, peripherals, and remote access
• resolve issues within authorized scope and escalate with complete documentation when needed
• maintain ticket ownership and validate resolutions
• follow security, access-control, and sensitive-data procedures
• contribute to knowledge articles, user education, and service improvement.

What we're looking for

Skills & competencies

technical support analyst level ii

portland or

remote or hybrid near co/va

tlingit haida tribal business corporation

level 2 support

service desk

microsoft windows

microsoft 365

active directory

first call resolution

secret clearance

nist sp 800-171

cmmc

Work arrangement

• Weekend coverage required

Why this role

The posting describes remote or hybrid work near CO/VA offices, Secret clearance, and possible scheduled maintenance, after-hours support, emergency response, and on-call activities when required. It references federal contracting and cybersecurity requirements including NIST SP 800-171 and CMMC.

About the employer

Tlingit Haida Tribal Business Corporation is hiring for this role. Industry: Computer Systems Design Services. Sector: 54.