Front Office Agent

Job overview

The Front Office Agent role is onsite in Monterey, CA. Compensation starts at $23.00 per hour. The agent is the first point of contact for guests at InterContinental The Clement Monterey and supports guest experiences from arrival through departure. The role handles check-in and checkout, guest questions, requests, and billing while coordinating with hotel departments. Professional, personalized service and accurate transactions help maintain the hotel’s guest-service and brand standards.

What you'll do

• Welcome guests with personalized service
• process check-ins and check-outs
• answer phones and assist with reservations, directions, recommendations, and hotel information
• handle requests and resolve concerns
• promote hotel amenities and services
• process cash, credit card, and billing transactions
• communicate with hotel departments
• maintain professionalism and brand standards.

What we're looking for

Skills & competencies

front office agent

hotel guest services

check-in

check-out

guest relations

monterey ca

intercontinental the clement monterey

$23/hr starting wage

full-time

weekend availability

hospitality

Work arrangement

• Weekend coverage required

Benefits & perks

• Hotel travel discounts, training and career development, recognition programs and associate events, and 401(k) participation opportunities.

Why this role

Requires flexible schedule availability, including weekends and holidays. At least one year of customer service experience in hospitality or a related field is preferred; bilingual candidates are encouraged to apply.

About the employer

InterContinental The Clement Monterey is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.