Help Desk Support Technician

Job overview

The Help Desk Support Technician role is onsite in Rochester, NY, with compensation of $21–$26 per hour. The position is part of Lifetime Assistance’s Information Technology department, supporting an organization whose mission is to foster independence, dignity, and respect for people with intellectual and developmental disabilities. The technician provides timely technical assistance to agency staff and helps maintain reliable, secure technology across departments and programs. Troubleshooting, project support, asset administration, and security practices enable staff to use agency systems effectively in their work.

What you'll do

• Respond to help desk requests by phone, email, or ticketing system
• troubleshoot PC, laptop, printer, software, and network-device issues
• escalate unresolved issues
• assist staff with technology questions
• support IT projects and track tasks
• process purchase orders and maintain equipment inventory
• coordinate with vendors
• follow IT security policies
• travel to agency locations as needed for troubleshooting, equipment delivery, installation, and onsite support.

What we're looking for

Skills & competencies

help desk support technician

information technology

rochester ny

lifetime assistance

windows support

microsoft 365

active directory

mfa

sso

hardware troubleshooting

it asset management

$21–$26/hr

tuition assistance

paid training

Work arrangement

• Weekend coverage required

Benefits & perks

• No-premium health insurance
• tuition assistance and scholarships
• paid training and coaching
• career growth
• paid time off and supportive scheduling.

Why this role

Associate degree in IT or related field required; one to five years of technical support experience required. A+, Security+, or other relevant IT certifications are preferred.

About the employer

Lifetime Assistance Incorporated is hiring for this role. Industry: Services for the Elderly and Persons with Disabilities. Sector: 62.