Help Desk / Field Support Technician

Job overview

The Help Desk / Field Support Technician role is based in Annapolis Junction, MD, and includes onsite assistance at user or branch locations as required. Compensation is not specified. CyberLinx Solutions seeks to provide customer-focused technical support to end users. The technician resolves first-level hardware, software, and connectivity issues, supports desktop environments, documents service requests, and escalates complex problems to higher-tier teams to help maintain timely service.

What you'll do

• Provide Tier 1 support for desktops, laptops, mobile devices, and peripherals
• install, configure, and troubleshoot Microsoft Windows systems
• support Microsoft 365 email and collaboration tools
• troubleshoot basic Wi-Fi, VPN, DNS, DHCP, and printer issues
• deploy hardware, set up workstations, and image devices
• document incidents and resolutions
• escalate complex issues to Tier 2 or Tier 3
• provide onsite field support when required.

What we're looking for

Skills & competencies

help desk technician

field support technician

full-time

annapolis junction md

cyberlinx solutions

tier 1 support

desktop support

microsoft windows

microsoft 365

hardware troubleshooting

networking

ticketing system

onsite field support

Work arrangement

• Weekend coverage required

About the employer

CyberLinx Solutions LLC is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.