Retail Office Manager

Job overview

The Retail Office Manager role is onsite in Eastpointe, MI, and compensation is not specified. SVS Vision operates an optical retail team where the manager partners with an optometrist to support business results, patient care, and customer service. The manager leads store associates and optical operations, balancing sales and financial goals with eyewear dispensing and patient service. The role supports consistent store execution through staff development, operational compliance, and customer-focused care.

What you'll do

• Hire, train, develop, and manage associates
• schedule key-carrier coverage
• partner with the optometrist
• ensure compliance with company policies and laws
• execute merchandise, operational, and customer-service strategies
• develop business plans
• model service and selling techniques
• resolve customer issues
• dispense eyewear according to professional standards
• perform key-carrier tasks including opening and closing, cash office, payroll commitment, and alarm response.

What we're looking for

Skills & competencies

retail office manager

optical retail

eyewear dispensing

patient care

eastpointe mi

svs vision

full-time

team leadership

abo/svs certification

evening and weekend hours

Work arrangement

• Weekend coverage required

Why this role

ABO/SVS certification is required within 12 months of hire or promotion. Requires a high school education and three years of leadership or equivalent management experience. Work may include evenings, nights, and weekends; independent travel may be required.

About the employer

SVS Vision, Inc. is hiring for this role. Industry: Optical Goods Retailers. Sector: 45.