Guest Services Representative — Hotel Front Desk

Job overview

The Guest Services Representative is an onsite, full-time role in Cary, NC, at the Hilton Garden Inn Raleigh Cary. Pay is $15–$16 per hour. Parks Hospitality Group’s team focuses on welcoming guests and creating memorable experiences. The role supports hotel operations by managing front-desk interactions and reservations, responding to guest needs, and coordinating with other departments. Its purpose is to provide a warm, organized, and professional guest experience from check-in through check-out.

What you'll do

• Greet guests and assist with check-in and check-out
• answer questions and provide local information
• handle special requests promptly
• manage reservations, cancellations, and modifications
• communicate with other departments
• address complaints professionally and work toward resolution
• maintain an organized front desk and assist with administrative duties.

What we're looking for

Skills & competencies

guest services representative

hotel front desk

full-time

cary nc

parks hospitality group

hilton garden inn raleigh cary

guest check-in

reservations

customer service

hospitality

weekend work

$15–$16/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical and dental benefits from the first day for full-time team members
• paid time off
• discounted room rates at brand hotels worldwide
• performance incentives and awards.

Why this role

Previous customer service or hospitality experience required; schedule may include weekends, evenings, and holidays. Full-time team members receive medical and dental benefits from their first day; paid time off and hotel room discounts are also offered.

About the employer

Parks Hospitality Group Inc is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.