Front Office Supervisor

Job overview

The Front Office Supervisor is an onsite, full-time role in Menlo Park, CA. Compensation is not specified. The position supports hotel front office operations and guest services for Ensemble Hospitality. The supervisor leads front desk staff and coordinates with other departments to provide consistent guest service. The role supports smooth check-in and check-out, accurate reservations and records, prompt issue resolution, and hotel safety and quality standards.

What you'll do

• Supervise front desk operations, including check-in and check-out, reservations, and guest inquiries
• lead and motivate front office staff
• use OPERA or comparable property management software
• resolve guest concerns
• conduct night audits and reconcile daily financial transactions
• enforce emergency procedures and safety protocols
• coordinate with housekeeping and maintenance
• maintain guest, reservation, and incident records.

What we're looking for

Skills & competencies

front office supervisor

full-time

onsite

menlo park ca

ensemble hospitality

hotel operations

front desk

guest relations

reservations

opera pms

night audit

Work arrangement

• Weekend coverage required

Why this role

The role includes night audit responsibilities and coordination with housekeeping, maintenance, and other departments.

About the employer

Ensemble Hospitality is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.