Student Services Specialist, The HUB, Enrollment Management

Job overview

The Student Services Specialist, The HUB, Enrollment Management role is hybrid in Pittsburgh, PA, with an on-campus or in-office presence four days a week. Compensation is not specified. The HUB provides individualized enrollment services to students and families and supports Carnegie Mellon's recruitment, retention, and persistence goals. The specialist helps students and parents navigate enrollment-related questions and services by providing accurate information, directing inquiries to appropriate campus resources, and supporting daily service operations. The role contributes to a coordinated student support experience from enrollment through graduation.

What you'll do

• Respond to University community inquiries by phone, email, and in person about Enrollment Management services, including student accounts, financial aid, the registrar, and enrollment systems. Assist students and parents with financial aid processes and eligibility and basic registration matters. Operate the ID Card Services station
• train new staff and student ambassadors
• participate in campus events
• collect check and scholarship payments and issue receipts
• provide walk-in transcripts, financial aid documents, and other enrollment forms.

What we're looking for

Skills & competencies

student services specialist

the hub

enrollment management

student support

financial aid

student accounts

registration

id card services

pittsburgh pa

carnegie mellon university

hybrid

four days on campus

associate's degree required

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, prescription, dental, and vision insurance
• retirement savings with employer contributions
• tuition benefits
• paid time off and holidays
• life and accidental death and disability insurance
• transit pass
• family concierge and fitness center access.

Why this role

The role supports a one-stop student service center and requires sensitivity and comfort working in a cross-cultural environment. Applicants must already be legally authorized to work in the United States; Carnegie Mellon will not sponsor an employment visa for this opportunity.

About the employer

Carnegie Mellon University is hiring for this role. Industry: Colleges, Universities, and Professional Schools. Sector: 61.