Customer Support Specialist (Insurance)

Job overview

The Customer Support Specialist is an onsite role based in Wichita, KS. The pay for this role is $15.50/hr. This position supports the insurance operations team by providing service to policyholders and agents. This role exists to provide front-line phone support to policyholders, beneficiaries, and agents. The specialist contributes to team goals by ensuring high customer satisfaction and maintaining accurate records of insurance policy inquiries and transactions.

What you'll do

• Provide front-line phone support to policyholders, beneficiaries, and agents.
• Process policy updates, beneficiary changes, and premium adjustments.
• Research and resolve routine inquiries while escalating complex cases.
• Maintain accurate records and ensure adherence to service-level agreements.

What we're looking for

Skills & competencies

full-time

day shift

wichita ks

insurance

customer service

call center

life insurance

annuity

onsite

$15.50/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, and vision insurance, 401k with match, paid time off, disability coverage.

Why this role

Focus on life insurance and annuity policy support with high-volume call handling.

About the employer

NTT DATA Services, LLC is hiring for this role. Industry: Direct Life Insurance Carriers. Sector: 52.