Guest Services Agent

Job overview

The Guest Services Agent works onsite at Delta Hotels Woodbridge in Iselin, NJ. The posting lists a salary of $20.25 per hour. This full-time union position reports to the Manager, Front Office and supports hotel guest services. The agent manages front-desk interactions and guest account tasks, coordinating with hotel departments to provide a smooth stay while following hotel, brand, company, and union standards.

What you'll do

• Greet guests and provide service throughout their stay
• complete check-in and check-out
• respond to questions, requests, and concerns
• process payments, room charges, and guest accounts
• maintain guest information and front-office records
• communicate guest needs to hotel departments
• maintain knowledge of hotel services and local attractions
• keep the front desk and lobby organized
• follow safety, security, and union procedures
• protect guest confidentiality.

What we're looking for

Skills & competencies

guest services agent

hotel front desk

check-in

check-out

guest relations

payment processing

front office

full-time

union position

iselin nj

rebel hotel company

medical insurance

paid time off

employee hotel discounts

Work arrangement

• Weekend coverage required

Benefits & perks

• Union wages and benefits under the applicable collective bargaining agreement
• medical, dental, and vision insurance as applicable
• retirement benefits as applicable
• paid time off and holidays as applicable
• career advancement opportunities
• employee hotel discounts and travel benefits where applicable.

Why this role

Full-time union position; flexible schedules may include weekends and holidays.

About the employer

Rebel Hotel Company is hiring for this role. Industry: Hotels (except Casino Hotels) and Motels. Sector: 72.