Technical Support Specialist

Job overview

The Technical Support Specialist role is onsite in Florence, TX. Compensation is not specified. Staccato builds handcrafted Texas-made pistols and serves law enforcement, military, federal agency, competitive shooting, and civilian customers. The specialist answers product questions and troubleshoots firearm issues across phone, email, chat, and video channels. The role supports customer confidence and product service by resolving issues, documenting interactions, and sharing recurring technical trends with internal teams.

What you'll do

• Answer inbound calls, emails, live chats, and video calls about pistol function, maintenance, and performance
• troubleshoot and diagnose issues
• resolve common chat questions or escalate complex cases
• document interactions in Salesforce
• partner with Service, Product, Quality, and Sales
• maintain product knowledge and participate in training and quality reviews.

What we're looking for

Skills & competencies

technical support specialist

firearm product support

customer support

troubleshooting

inbound calls

live chat

salesforce

first-contact resolution

florence tx

staccato 2011

onsite

2+ years technical support

health insurance

401(k)

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• Health insurance, 401(k), paid time off, paid holidays, and discounts on Staccato products.

Why this role

Customer-facing technical support for Staccato products; collaboration with Service, Product, Quality, and Sales; health insurance, 401(k), paid time off, paid holidays, and product discounts.

About the employer

Staccato 2011 is hiring for this role. Industry: Small Arms, Ordnance, and Ordnance Accessories Manufacturing. Sector: 33.