Customer Service Specialist — Digital Solutions

Job overview

The Customer Service Specialist role is onsite in San Diego, CA, with a stated pay range of $22–$24.80 per hour. The position supports the Customer Care group and its digital tools, including upcoming ERP implementation activities.

What you'll do

• Learn and support Customer Care development, requirements, functional testing, technical issues, and tier-one support
• document and escalate technical issues
• help manage help-desk tickets
• troubleshoot systems including ERP, phone systems, web interfaces, and OCR
• participate in testing and validation
• assist with functional requirements and test scripts under guidance
• provide task and project updates
• communicate requirements between Customer Care and IT or development teams
• participate in team meetings
• represent the group at internal meetings with support
• and assist with reports, queries, and data gathering.

What we're looking for

Skills & competencies

customer service

digital solutions

technical support

erp

help desk

functional testing

data entry

san diego ca

axelon services corporation

full-time

onsite

$22–$24.80/hr

customer care

Work arrangement

• Weekend coverage required

Why this role

Entry-level technical support role; the posting lists 0–2 years of office customer service experience and a bachelor's degree or equivalent combination of education and experience. AI experience is listed as a preferred qualification marked “Must.”

About the employer

Axelon Services Corporation is hiring for this role. Industry: Telemarketing Bureaus and Other Contact Centers. Sector: 56.