Customer Service Representative — State Farm Agent Team Member

Job overview

Customer Service Representative — State Farm Agent Team Member is an onsite position in Syracuse, NY, paying $50,000–$70,000 per year. Matthew Graham's State Farm agency is a small team focused on serving local families and supporting community initiatives. The representative supports agency growth by resolving customer inquiries, assisting with policy updates and claims, maintaining accurate interaction records, and coordinating with agency colleagues to address customer needs.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

state farm agent team member

syracuse ny

matthew graham state farm

$50k–$70k/year

insurance customer service

policy information

policy changes

claims processing

customer records

401(k)

paid time off

license reimbursement

Work arrangement

• Weekend coverage required

Benefits & perks

• License reimbursement, 401(k), performance-based bonus, flexible schedule, advancement opportunities, paid time off, and training and development.

Why this role

The agency describes a close-knit team, training and development, flexible work hours, and community involvement.

About the employer

Matthew Graham - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.