Senior Helpdesk Specialist

Job overview

Senior Helpdesk Specialist is an onsite role in St. Louis, MO. Compensation is not specified. The position supports a single-point-of-contact IT service desk serving federal customers through Chenega Agile Real-Time Solutions. The specialist helps users resolve computer, hardware, software, and account issues while documenting and routing requests. The role contributes to reliable government operations through responsive customer support, troubleshooting, first-contact resolution, and follow-up.

What you'll do

• Provide technical assistance for computer systems, hardware, and software
• respond to customer queries by phone, email, or chat
• diagnose and resolve issues
• guide users through troubleshooting
• follow up on resolutions
• create or route incident tickets
• attempt first-call resolution
• handle account resets, unlocks, troubleshooting, and security issue resolution.

What we're looking for

Skills & competencies

senior helpdesk specialist

saint louis mo

chenega corporation

it service desk

federal customers

technical support

servicenow

first-call resolution

ts/sci clearance

dod 8140

account resets

customer service

shift hours

Work arrangement

• Weekend coverage required

Benefits & perks

• The posting describes a broad benefits offering, professional development, on-the-job learning, formal development programs, and well-being programs
• specific benefit details are not listed.

Why this role

The posting requires a TS/SCI clearance and the ability to obtain DoD 8140 IAT Level I certification within six months. It lists a bachelor's degree with six or more years' experience, an associate degree with eight or more years, or a high school diploma/GED with ten or more years. Shift hours will be identified upon hire.

About the employer

Chenega Corporation is hiring for this role. Industry: Computer Facilities Management Services. Sector: 54.