Key Account Supervisor

Job overview

The Key Account Supervisor is an onsite role based in Davie, FL. Compensation is not specified for this position, which supports the field service operations team at KONE, Inc. to ensure high-quality service delivery. This role exists to manage field service operations, act as the primary contact for technicians and customers, and drive customer satisfaction. It involves overseeing complex logistics, resolving service escalations, and supporting business development to meet revenue and quality targets.

What you'll do

• Plan and manage field service operations
• act as primary contact for technicians and customers
• resolve technical and operational escalations
• manage complex logistics for technician travel
• support business development and sales lead processing
• resolve customer service and invoicing complaints
• ensure site and technician safety
• manage third-party inspections
• perform site audits
• monitor technician performance and manage timesheets.

What we're looking for

Skills & competencies

full-time

day shift

davie fl

kone

field service

customer service

logistics

elevator industry

onsite

no on-call

Work arrangement

• Weekend coverage required

Why this role

Requires 3 years of experience in elevator or people movement industry; involves up to 25% travel.

About the employer

KONE, Inc is hiring for this role. Industry: Other Building Equipment Contractors. Sector: 23.