Customer Care Representative, Bilingual Customer Care Representative

Job overview

The Customer Care Representative and Bilingual Customer Care Representative roles are onsite in Brookings, SD, and pay $16 per hour plus monthly performance incentives; Spanish-fluent bilingual representatives receive an additional 15%, for a starting wage of $18.40 per hour. CAPITAL Services connects people with purchasing power for life’s needs. The representatives support customers through phone interactions by understanding concerns, identifying solutions, and documenting accounts. The role contributes to customer and client success through clear communication, problem-solving, and consistent service during the stated weekday schedule.

What you'll do

• Communicate with customers by phone
• empathize with customers and identify appropriate solutions
• document accounts while managing multiple tasks
• work toward performance goals
• complete the paid four-week training program and use its hands-on learning, on-the-job experience, and mentorship.

What we're looking for

Skills & competencies

customer care representative

bilingual customer care

brookings sd

capital services

$16/hr

spanish differential

$18.40/hr starting wage

monday-friday

10:30 am-7:00 pm

no weekends

paid 4-week training

monthly performance incentives

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, and vision insurance, 401(k) with up to 6% company match, tuition reimbursement, paid parental leave, three weeks of paid vacation, 11 paid holidays, paid sick leave, and Spanish-language differential.

Why this role

Monday–Friday schedule, 10:30 a.m.–7:00 p.m., with no weekend hours; Spanish fluency qualifies for a 15% wage differential.

About the employer

CAPITAL Services is hiring for this role. Industry: Consumer Lending. Sector: 52.