Customer Service Representative — State Farm Agent Team Member

Job overview

The Customer Service Representative role is onsite in Keller, TX. Pay is $40,000–$60,000 per year. Kevin Kelly’s State Farm agency supports community members with insurance questions and coverage needs. The representative answers customer inquiries, assists with policy changes, processes claims, and maintains interaction records. The role supports customer retention and agency growth by providing timely service and identifying customer needs during conversations.

What you'll do

• Answer customer inquiries and provide policy information
• assist with policy changes and updates
• process insurance claims and follow up with customers
• maintain accurate records of customer interactions.

What we're looking for

Skills & competencies

customer service representative

insurance agency

state farm

keller tx

kevin kelly

policy information

policy changes

claims follow-up

customer records

$40k–$60k/year

401(k) match

health stipend

license reimbursement

paid time off

Work arrangement

• Weekend coverage required

Benefits & perks

• 401(k) with 3% match
• monthly health stipend
• licensing reimbursement after six months
• paid time off
• flexible schedule
• advancement opportunities
• training and development
• monthly team lunches.

Why this role

The agency describes a 401(k) with a 3% match, monthly health stipend, licensing reimbursement after six months, and monthly team lunches.

About the employer

Kevin Kelly - State Farm Agent is hiring for this role. Industry: Insurance Agencies and Brokerages. Sector: 52.