Member Solutions Advocate I (Contact Center)

Job overview

The Member Solutions Advocate I (Contact Center) role is hybrid in Rockland, MA, with at least three days per week in the office. The full-time schedule is 40 hours per week: weekday shifts of 8 a.m.–5 p.m. or 8 a.m.–6 p.m., with one consistent weekday off, plus alternating Saturdays from 8:30 a.m.–1 p.m. Pay is $20–$22 per hour. Arise Financial serves members and communities through banking and financial services. The role exists to provide members with knowledgeable, efficient, and personalized service. By handling calls and routine account needs, resolving or escalating issues, and coordinating with internal teams, the advocate supports service standards and a seamless member experience.

What you'll do

• Answer inbound member calls within service levels
• learn products, services, policies, and procedures
• process routine transactions, account maintenance, and service requests
• document member interactions
• resolve questions or escalate complex matters
• identify opportunities to recommend products and services based on member needs
• collaborate with branch and internal teams
• protect confidential member information
• and support department service standards and performance goals.

What we're looking for

Skills & competencies

member solutions advocate i

contact center

rockland ma

arise financial

hybrid

inbound calls

member service

banking

account maintenance

routine transactions

alternating saturdays

$20-$22/hr

Work arrangement

• Weekend coverage required

Benefits & perks

• Health, dental, vision, life and AD&D coverage
• 401(k) with employer match
• paid time off and holidays
• tuition reimbursement
• professional development
• and annual incentive/bonus potential.

Why this role

Hybrid work-from-home flexibility requires a minimum of three days per week in the office. The posting states that the credit union will not sponsor a new applicant for employment authorization.

About the employer

Arise Financial is hiring for this role. Industry: Credit Unions. Sector: 52.