Product Surveillance Associate, Medical Device Complaints

Job overview

The Product Surveillance Associate role is onsite in Sturtevant, WI. Compensation is not specified. The role supports post-market event assessment and Quality Department activities, helping maintain compliance with global regulations.

What you'll do

• Assess post-market events and field inquiries, determine whether reports qualify as complaints, document issues, investigate and follow up on complaints, and provide technical support and troubleshooting guidance. Analyze complaint trends
• support or lead quality investigations and process improvements
• update procedures
• participate in audits
• and assess whether Medical Device Reports or other vigilance reports are required.

What we're looking for

Skills & competencies

product surveillance associate

medical devices

complaint investigations

post-market surveillance

quality systems

capa

mdr

vigilance reporting

sturtevant wi

info way solutions

Work arrangement

• Weekend coverage required

Why this role

The posting requires high school diploma plus four years of experience, an associate degree plus two years, or a bachelor's degree; medical or surgical office and customer service experience are preferred.

About the employer

Info Way Solutions LLC is hiring for this role. Industry: Engineering Services. Sector: 54.