Customer Service Representative – Shower Department

Job overview

The Customer Service Representative – Shower Department role is onsite in Sacramento, CA, and pays $26–$30 per hour. The representative supports customers of Central Valley Glass & Screen Inc. with shower products and orders. The role answers product and warranty questions, provides recommendations, enters quotes and orders accurately, and resolves order or delivery issues. Clear customer communication and accurate processing help ensure smooth transactions and customer satisfaction.

What you'll do

• Answer customer questions about shower products, warranties, and troubleshooting
• recommend products and guide customer decisions
• enter quotes and orders accurately, including product details, pricing, and shipping information
• process orders promptly
• maintain positive customer relationships
• address defective-product, delivery-delay, and order-discrepancy issues
• stay current on products, services, and promotions
• troubleshoot product concerns and explain product features.

What we're looking for

Skills & competencies

customer service representative

shower department

sacramento ca

central valley glass & screen

full-time

customer support

order entry

quotes

product guidance

issue resolution

$26–$30/hr

Work arrangement

• Weekend coverage required

Why this role

The posting requires a high school diploma or equivalent. Experience in customer service, order entry, shower door installation, or glass and window products is preferred or a plus.

About the employer

Central Valley Glass & Screen Inc. is hiring for this role. Industry: Plumbing, Heating, and Air-Conditioning Contractors. Sector: 23.