Customer Experience Coach

Job overview

The Customer Experience Coach role is full-time and onsite in Henderson, NV. Compensation is $23–$30 per hour plus quarterly performance-based bonuses. Serenity Mental Health Centers describes its work as helping individuals build confidence, positive habits, and progress through structured programs. The coach provides consistent one-on-one support during scheduled sessions, helping participants stay engaged and supported. The role uses program tools, encourages goal-setting and mindfulness practices, documents sessions, and follows established standards for a respectful and organized experience.

What you'll do

• Provide one-on-one support during scheduled sessions
• operate and monitor program tools and technology
• encourage journaling, goal-setting, and mindfulness exercises
• maintain session notes and share updates
• ensure a professional and supportive participant experience
• follow established processes.

What we're looking for

Skills & competencies

customer experience coach

henderson nv

serenity mental health centers

full-time

on-site

participant support

one-on-one sessions

goal-setting

mindfulness

paid training

$23–$30/hour

quarterly bonuses

401(k)

pto

paid holidays

Work arrangement

• Weekend coverage required

Benefits & perks

• 90% employer-paid medical, dental, and vision insurance
• 401(k)
• 10 PTO days, increasing to 15 after the first year
• 10 paid holidays
• paid training and professional certification.

Why this role

No specialized industry experience is required; paid training is provided. The posting requires two or more years of full-time professional experience in any industry.

About the employer

Serenity Mental Health Centers is hiring for this role. Industry: Outpatient Mental Health and Substance Abuse Centers. Sector: 62.