Customer Service Lead, Route & Account Management

Job overview

The Customer Service Lead, Route & Account Management role is onsite in Dubuque, IA. Salary is $50,000–$60,000 per year, depending on experience. Canteen provides workplace food services, including markets, office coffee and snacks, unattended retail, and culinary solutions. The role oversees day-to-day customer service operations, route drivers, product availability, and client relationships. It supports customer retention and operational performance through site visits, service improvements, merchandising standards, and route coverage when needed.

What you'll do

• Visit client sites and support retention
• assist branches with grand openings
• ensure compliance with account standards
• develop and implement action plans
• create account-level sales plans and track performance
• improve customer experience and retention
• support pricing and product introductions
• enforce merchandising standards
• assess locations through audit reports
• perform route-driver duties when needed, including deliveries and vending-equipment service.

What we're looking for

Skills & competencies

customer service lead

route management

account management

dubuque ia

canteen

$50k–$60k

client retention

route drivers

vending operations

merchandising

customer experience

client site travel

Work arrangement

• Weekend coverage required

Benefits & perks

• Medical, dental, vision, life and disability insurance
• retirement plan
• paid time off
• holiday time off varies by site and state
• shopping program
• wellness programs
• discount marketplace
• identity theft protection
• pet insurance
• commuter benefits
• employee assistance program
• flexible spending accounts
• paid parental leave
• personal leave.

Why this role

May perform route-driver duties when needed; requires travel to client sites and a valid Non-CDL Class C driver’s license unless otherwise indicated by state.

About the employer

Canteen is hiring for this role. Industry: Food Service Contractors. Sector: 72.