Services Manager, Operations Process

Job overview

The Services Manager, Operations Process role is onsite in Atlanta, GA. Compensation is not specified. The role supports Home Depot Services operations and partners with Merchandising, Sales, Field Operations, Finance, Human Resources, and Analytics. The manager identifies operational challenges, develops scalable improvements, and works with field teams to test and expand practical solutions. Using data, digital tools, and field insights, the role measures results and supports productivity, customer satisfaction, and profitability goals.

What you'll do

• Develop and implement services operations improvements
• manage day-to-day processes and project work plans
• analyze problems and communicate recommended actions
• prepare industry, business, competitive, and consumer insights
• build partnerships with field teams and service providers
• maintain operations knowledge
• manage issues and roadblocks
• provide guidance and training
• and respond to field and service-provider needs while coordinating execution.

What we're looking for

Skills & competencies

services manager

operations process

process improvement

operational analytics

field operations

service providers

project management

atlanta ga

home depot

sql

bigquery

tableau

Work arrangement

• Weekend coverage required

Why this role

Combines operational analytics and field partnership with pilots, process improvement, and scaling proven programs across the network.

About the employer

Home Depot is hiring for this role. Industry: All Other General Merchandise Retailers. Sector: 45.